The BCIS at the US Embassy in Guatemala has requested some relief from the large numbers of e-mails and congressional inquiries they are receiving from adoptive parents. The reason being that they are receiving so many e-mails, sometimes multiple e-mail in one day about the same case, that attempting to answer them is preventing them from processing the cases. The same goes for inquiries from members of Congress since the Embassy is legally obligated to answer each of those in writing.
Understaffing has been an ongoing issue with the BCIS in Guatemala and is not something that they necessarily can control. To address this, three permanent staff members have been added and are now currently working in Guatemala. It is everyone's hope that they will be able to speed up the process of getting preapprovals issued.
Some professionals have requested that parents not contact the Embassy unless it has been sixty days since DNA results were received in order to give the Embassy a chance to get caught up.
Please don't shoot the messenger here. Having just been through the process, and having written to them myself in my adoption, I know how difficult the wait can be. However, it appears they have addressed the staffing issue, at least to some degree, and I can certainly understand their position on this.